Any feedback – good or bad – ensures that we continue to evolve and improve as an organisation. ‘Glowing’ testimonials from our treasured clients really do mean a lot to us as we have expanded since 1998 almost entirely via word of mouth.
We regularly refer to our ‘family tree’ of clients … for us it is important to be aware that client B has arrived at our doorstep as a result of the good work we have done with client A and for us to let client A know how much we appreciate their gesture.
I chose Synapse to help me develop my company’s IT infrastructure during what was (and still is) a period of rapid growth. The Synapse consultant I worked with quickly understood my needs and offered appropriate solutions to manage a 70%+ increase in clients. He took a holistic approach and made a number of very helpful suggestions to improve other technology-related aspects of our operation in addition to the services we purchased from them.
The on-going support package we have is simply superb: no problem is too small and the help desk team have the rare ability to explain actions that I need to take using jargon-free language. They are our most important partner and I look forward to developing my business further with them.
Simon Parker, Director – Albion International Study
Our core team is small and based in several locations, so we need a reliable IT system that centralises all our files. We also need a system that allows its user base to quickly expand and contract to accommodate the flexible working patterns of our business. We started using Synapse back in 2006 and we’ve been working with them ever since.
The Cloud-based Citrix platform, and the support Synapse provides, frees us from an office environment and allows us all to work more effectively and efficiently regardless of where and when we need to work. It’s rare that we have any issues but it is a great relief to know that should we ever need help, the Synapse team are always on hand to resolve any problems we have.
I can’t recommend these guys highly enough!
Richard Porter, General Manager – Buddy Worldwide Ltd.
At Fusion Leadership we have been working with Synapse now for over five years. They have scaled up their support as our needs have grown. Starting with IT services in one location their support now extends to three locations within the UK.
Synapse represent pretty much the ideal IT partner for us. Service solutions are scalable. The availability of support through their help desk is consistently high, with most fixes being achieved first time out. Synapse staff are knowledgeable, dedicated and always professional. As such, we would have no hesitation in recommending Synapse to any organisation seeking IT support of the highest quality.
John Jackson, Joint Founder – Fusion Leadership
We have been very satisfied with what Synapse have done for us over the last seven years. This has included the design and support of our family website, computers and internet connections. Synapse staff have always been prompt, obliging and well informed.
I have recommended Synapse to others who have been similarly satisfied.
Synapse IT Group
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